Interpersonal Communication Book, The:International Edition - Joseph DeVito - 9780205484294 - Business Communications - Business Communications - Pearson Schweiz AG - Der Fachverlag fuer Bildungsmedien - 978-0-2054-8429-4

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Interpersonal Communication Book, The:International Edition

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Titel:   Interpersonal Communication Book, The:International Edition
Reihe:   Prentice Hall
Autor:   Joseph A. DeVito
Verlag:   Pearson
Einband:   Softcover
Auflage:   11
Sprache:   Englisch
Seiten:   432
Erschienen:   Januar 2006
ISBN13:   9780205484294
ISBN10:   0-20548-429-8
Status:   Der Titel ist leider nicht mehr lieferbar. Sorry, This title is no longer available. Malheureusement ce titre est épuisé.
9781292099996 The Interpersonal Communication Book, Global Edition 14 Softcover 05.2015
ca. 7-9 Tage

Interpersonal Communication Book, The:International Edition


This text provides a highly interactive presentation of the theory, research, and skills of interpersonal communication, with strong, integrated discussions of diversity, ethics, workplace issues, and technology. 


Recognized for its ability to help students understand the crucial connection between theory and practice, this eleventh edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides students to improve a wide range of interpersonal skills and to apply these to personal, social, and workplace relationships.  Contextually-placed web icons in the text's margins direct students to the book's Companion Website where they engage in interactive exercises or simulations that help them gain a better understanding of concepts presented in the text. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the workings and effects of technology make The Interpersonal Communication Book the best choice for preparing students to communicate successfully in today's world.


  • The unique "Ask the Researcher" boxes feature renowned theorists and researchers providing practical, and sometimes provocative, answers to questions typically asked by students in interpersonal communication courses.  These have been completely revised and updated for the Eleventh Edition. 
  • "Ethics in Interpersonal Communication" boxes expose students to the ethical issues they will face in their day-to-day lives. Each box ends with "What Would You Do?" questions that ask students to think about how they would respond to a given situation.
  • Strong coverage of interpersonal communication in the workplace responds to the growing concern students have for insights into interpersonal communication in the business world, giving students practical, valuable information that will prepare them to be successful in their careers.
  • Discussions of the effects of technology help students understand the substantial effects new technologies have on how we communicate interpersonally.
  • Superior, thoroughly integrated cultural diversity coverage gives students critical information they need to communicate successfully in today's global society.
  • "Self-Tests," interspersed throughout each chapter, are short quizzes that ask students to analyze themselves-their beliefs or thoughts-on a variety of interpersonal issues. These interactive quizzes personalize the material for students, making it relevant to their lives and further engaging them in the text.
  • “InterMedia” boxes (1 per chapter) discuss the connections between media and interpersonal communication to make students aware of the ways in which media influence interpersonal interactions.
  • “Understanding Interpersonal Skills” boxes present the major skills throughout the text, making these skills easier to assimilate and integrate into one's own communication behavior.
  • “ViewPoint” photo captions make every interior photo a truly integrated and pedagogically sound part of the text by presenting a substantive issue to stimulate class discussion and to provide insight into the ways in which interpersonal communication works.
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New to this Edition

  • “Speaking Interpersonal-E”explores the many different facets of computer-mediated communication.  These brief, thought-provoking nuggets invite technology-savvy readers to stop and think about how computer-mediated communication, from handhelds to blogs, permeates their lives. 
  • “Understanding Interpersonal Theory and Research” boxes, including discussions of cues to lying, space violations, relationship dialectics theory, and conflict issues, highlight current interpersonal research and connect it with the students' real world, helping them understand the practical nature of the theories they are encountering throughout the text. 
  • “Ask Yourself” scenarios give students an opportunity to apply the principles or skills discussed in each chapter. 
  • Over 250 new research studies-most from the last few years-have been integrated into this new edition.
  • The Eleventh Edition is accompanied by a blog, updated by the author, providing a forum for instructors interested in dicussing teaching interpersonal communication in general as well as with The Interpersonal Communication Book.
  • Updates to the new edition include:
    • Chapter 1. Universals of Interpersonal Communication: An expanded and updated discussion of the importance of interpersonal communication to effective relationships and to the workplace, an extensive table comparing computer-mediated communication with face-to-face communication, a table on the uses of the Internet, an expanded discussion of the purposes of interpersonal communication, a new diagram comparing the transactional view of face-to-face and computer-mediated communication, and an expanded discussion of communication and relationship ambiguity

    • Chapter 2. Culture in Interpersonal Communication: Updated discussions of the role of culture in contemporary life, new headings to clarify and highlight the most important concepts, and a table on Internet use by country have been added. Time orientation has been moved to the chapter on nonverbal communication and stereotypes, formerly in the perception chapter, has been integrated into the principles for intercultural communication.

    • Chapter 3. The Self in Interpersonal Communication: The discussion of self-destructive beliefs has been expanded somewhat and the discussions of self-disclosure and communication apprehension have been streamlined into a better balance with the other topics in the chapter.  A variety of studies on the influence of culture, gender, and technology on these processes have been integrated.

    • Chapter 4. Perception in Interpersonal Communication: The discussion of stereotypes has been moved to the chapter on culture and the self-test on perception has been shortened.

    • Chapter 5. Listening in Interpersonal Communication: Implications of the model of listening, a reworking of the benefits of listening, a clarification of inappropriate active listening tendencies, and a more focused presentation of the situational nature of listening are new to this revision.

    • Chapter 6. Universals of Verbal and Nonverbal Messages: Meaning and message characteristics are now presented as principles, additional research and insight into politeness have been added, and the assertiveness self-test has been rewritten to focus more clearly and more succinctly on the major concerns of assertive messages.

    • Chapter 7. Verbal Messages: The self-test on confirmation has been deleted (but is available on the text's companion website), additional suggestions for criticizing have been added, and a thorough discussion of ageist language has been added along with a discussion of ageism as part of listening effectiveness.

    • Chapter 8. Nonverbal Messages: A new section on current research on the functions of nonverbal communication now introduces the chapter, the sections on culture have been pulled together into a new section, Nonverbal Communication and Culture, and time considerations, formerly in the culture chapter, now appear in this chapter along with the discussion of time communication.

    • Chapter 9. Messages and Conversation: A new section discussing gossip and the workplace grapevine has been added to this chapter.

    • Chapter 10. Universals of Interpersonal Relationships: The discussion of what relationships do for you has been shortened and focused more clearly on the essential advantages and disadvantages and two additional relationship models have been added as tables to further clarify the progression of relationships.

    • Chapter 11. Interpersonal Relationships: Growth and Deterioration: The sections on attraction theory and romantic rules have been expanded somewhat. The section on relationship deterioration has been rewritten to focus on causes and effects, the long list of stages of relationship deterioration has been deleted, and the self-test on commitment has been recast as a theory and research box.

    • Chapter 12. Interpersonal Relationships: Friendship, Love, Family, and Workplace: The romanticism and the relationship preference self-tests have been moved to the website to improve the flow of topics. Comparisons of face-to-face and online relationships have been added and the table on the changing American family has been totally updated with the most recent data available.

    • Chapter 13. Conflict in Interpersonal Relationships: The basic concepts of conflict have been recast as principles and discussions of the inevitability of conflict, styles of conflict, and the factors that influence conflict management strategies have been added.

    • Chapter 14. Power in Interpersonal Relationships: The section on Machiavellianism has been moved to the companion website and a self-test on the types of power has been added to introduce the discussion of power types. 

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Table of Contents


1. Universals of Interpersonal Communication

The Importance of Interpersonal Communication

The Nature of Interpersonal Communication

            Characteristics of Interpersonal Communication

            Forms of Interpersonal


            Purposes of Interpersonal Communication

Elements of Interpersonal Communication









Axioms of Interpersonal Communication

            Interpersonal Communication Is a Transactional Process

            Interpersonal Communication

            Is Ambiguous

            Interpersonal Relationships May Be Symmetrical or Complementary

            Interpersonal Communication Refers to Content and Relationship


            Communication Is a Series of Punctuated Events

            Interpersonal Communication Is

            Inevitable, Irreversible, and Unrepeatable




2. Culture in Interpersonal Communication

Culture and Interpersonal Communication

            The Nature of Culture

            The Relevance of Culture

            The Aim of a Cultural


How Cultures Differ

            Power Distances

            Masculine and Feminine Cultures

            Individual and Collective


            High- and Low-Context Cultures

Intercultural Communication

            A Model of Intercultural Communication

            Principles for Improving Intercultural





3. The Self in Interpersonal Communication

Dimensions of the Self





            Influences on Self-Disclosure

            Rewards of Self-Disclosure

            Dangers of Self-

            Disclosure: Risks Ahead

            Guidelines for Self-Disclosure

Communication Apprehension

            The Nature of Communication Apprehension

            Theories of Communication

            Apprehension Management




4. Perception in Interpersonal Communication

Stages of Perception

            Stage One: Stimulation

            Stage Two: Organization

            Stage Three: Interpretation-


            Stage Four: Memory

            Stage Five: Recall

            Implications of the Model of Perception

Perceptual Processes

            Self-Fulfilling Prophecy

            Implicit Personality Theory






Increasing Accuracy in Interpersonal Perception

            Analyze Perceptions

            Check Perceptions

            Reduce Uncertainty

            Increase Cultural Sensitivity




5. Listening in Interpersonal Communication

Stages of Listening

            Stage One: Receiving

            Stage Two: Understanding

            Stage Three:


            Stage Four: Evaluating

            Stage Five: Responding

            Implications of the Model of Listening

Styles of Effective Listening

            Empathic and Objective Listening

            Nonjudgmental and Critical Listening

            Surface and Depth Listening

            Active and Inactive Listening

Culture, Gender, and Listening

            Culture and Listening

            Gender and Listening





6. Universals of Verbal and Nonverbal Messages

The Interaction of Verbal and Nonverbal Messages

Meaning Principles

            Meanings Are in People

            Meanings Are More than Words and Gestures

            Meanings Are Unique

            Meanings Are Context-Based

Message Principles

            Messages Are Packaged

            Messages Are Rule-Governed

            Messages Vary in Abstraction

            Messages Vary in Politeness

            Messages Vary in Inclusion

            Messages Vary in Directness

            Messages Vary in Assertiveness




7. Verbal Messages

Language Symbolizes Reality

            Intensional Orientation


Language Expresses Both Facts and Inferences

Language Expresses Both Denotation and Connotation

Language Can Criticize and Praise

Language Can Obscure Distinctions



            Static Evaluation

Language Can Confirm and Disconfirm

            Talking with the Grief Stricken





            Sexist, Heterosexist, Racist, and Ageist Listening




8. Nonverbal Messages

Nonverbal Communication Functions

            Impression Formation and Management

            Forming and Defining Relationships

            Structuring Conversation and Social Interaction




Nonverbal Communication Channels

            Body Communication

            Facial Communication

            Eye Communication

            Touch Communication

            Paralanguage and Silence

            Spatial Messages

            Artifactual Communication

            Temporal Communication

Nonverbal Communication and Culture

            Culture and Facial Expression

            Culture and Colors

            Culture and Touch

            Culture, Paralanguage, and Silence

            Culture and Time




9. Messages and Conversation

The Conversation Process






Conversational Management

            Initiating Conversations

            Maintaining Conversations



Conversational Problems: Prevention and Repair

            Preventing Conversational Problems: The Disclaimer

            Repairing Conversational Problems: The Excuse

Gossip and the Grapevine


            The Grapevine





10. Universals of Interpersonal Relationships

Characteristics of Interpersonal Relationships

            Psychological Data

            Explanatory Knowledge

            Personally Established


Stages in Interpersonal Relationships







            Implications of the Model of Relationships

Relationships in a Context of Culture and Technology

            Relationships and Culture

            Relationships and Technology




11. Interpersonal Relationships: Growth and Deterioration

Relationship Development

            Attraction Theory

            Social Exchange Theory

            Equity Theory

Relationship Maintenance

            Reasons for Maintaining Relationships

            Rules for Maintaining Relationships

            Communication for Maintaining Relationships

Relationship Deterioration

            Causes of Relationship Deterioration

            Effects of Relationship Deterioration

Relationship Repair

            Interpersonal Repair

            Intrapersonal Repair

Relationship Dissolution

            Strategies of Disengagement

            Dealing with a Breakup




12. Interpersonal Relationships: Friendship, Love, Family, and Workplace


            Friendship Types

            Friendship and Communication

            Friendship, Culture, and Gender


            Love Types

            Love and Communication

            Love, Culture, and Gender


            Characteristics of Families

            Family Types

            Family and Communication

Workplace Relationships

            Romantic Relationships

            Mentoring Relationships

            Networking Relationships




13. Conflict in Interpersonal Relationships

Principles of Interpersonal Conflict

            Conflict Is Inevitable

            Conflict Can Have Negative and Positive Effects

            Conflict Can Focus on Content and/or Relationship Issues

            Conflict Styles Have Consequences

            Conflict Is Influenced by Culture

Conflict Management Stages

            Define the Conflict

            Examine Possible Solutions

            Test the Solution

            Evaluate the Solution

            Accept or Reject the Solution

Conflict Management Strategies

            Win-Lose and Win-Win Strategies

            Avoidance and Active Fighting Strategies

            Force and Talk Strategies

            Face-Detracting and Face-Enhancing Strategies

            Verbal Aggressiveness and Argumentativeness Strategies




14. Power in Interpersonal Relationships

Principles of Power

            Some People Are More Powerful Than Others

            Power Can Be Increased or


            Power Follows the Principle of Less Interest

            Power Has a Cultural Dimension

            Power Is Frequently Used Unfairly

Types of Power

            Referent Power

            Legitimate Power

            Expert Power

            Information or

            Persuasion Power

            Reward and Coercive Powers

Communicating Power

            Speaking Power

            Nonverbal Power

            Listening Power


            Gaining and Compliance Resisting

            Empowering Others




Glossary of Interpersonal Communication Concepts


Glossary of Interpersonal Communication Skills







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Back Cover

The Interpersonal Communication Book, 11th Edition
Joseph A. DeVito, Hunter College of the City University of New York (Emeritus)

“DeVito's books have something for everyone…”
- Judy Nelson, Itasca Community College

Since its initial publication The Interpersonal Communication Book has been praised for its ability to help students understand the crucial connection between theory and practice. DeVito combines his classic approach with some of the latest research to provide students with the skills they need to keep up with important topics such as cultural diversity, ethics, interpersonal communication in the workplace, and the workings of new and emerging technology.

New To This Edition:

“Speaking Interpersonal-E” explores the many different facets of computer-mediated communication. These brief, thought-provoking nuggets invite technology-savvy readers to stop and think about how computer-mediated communication-from handhelds to blogs-permeates their lives.

“Understanding Interpersonal Theory and Research” boxes-including discussions of cues to lying, space violations, relationship dialectics theory, and conflict issues-highlight current interpersonal research and connect it with the students' real world, helping them understand the practical nature of the theories they are encountering throughout the text.

• “Ask Yourself” margin notes present students with a real-world type scenarios-from romantic and workplace situations, to school and family life-that encourage them to apply the principles and skills discussed in the chapter.

The Eleventh Edition is accompanied by a blog-updated by the author-providing a forum for instructors interested in discussing teaching interpersonal communication in general as well as with The Interpersonal Communication Book.
Visit the blog at

Zum Seitenanfang