Human Resource Management in the Hospitality Industry:A Practitioner'sPerspectiveDescription |
For undergraduate- and graduate-level Hospitality Human Resource Management courses. Written from a practitioners perspective, this straightforward and concise textbook introduces the student to the planning, organizing, influencing, and control functions associated with human resource management in hospitality and tourism organizations. The basis of this book is to present students with the knowledge, skills, and abilities that are required to become a middle level manager in the field of hospitality human resources.  |
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Features |
- In the Real World scenarios-At the beginning and end of each chapter.
- Questions for Discussion -At the end of each chapter.
- Key Terms and Definitions -Strategically placed in each chapter.
- Concepts presented in simple and direct language.
- Lecture notes-Actual lectures used by the author.
- Final chapter simulation.
- Visual diagrams-All originals based on the research and experiences of the author.
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Table of Contents |
I. HOW WE GOT TO WHERE WE ARE. 1. Hospitality Human Resource Management: An Overview.
2. H.R. Dichotomy: Do We Serve the Staff or the Shareholders?
3. How the Government Got Involved in our Business.
II. NOW THAT WE ARE HERE; WHAT DO WE DO? 4. The Legal Environment.
5. Employee Relations and Labor Relations.
6. Management Ethics.
7. Protecting Employee Rights.
III. HOW DO WE DO IT? 8. Recruitment and Selection Strategies.
9. Training and Development Strategies.
10. Employee Retention Strategies.
11. Performance Management Systems.
12. Communication Strategies.
13. Leadership Strategies.
14. Employee Motivation.
15. Putting it All Together.
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