Hotel Operations ManagementDescription |
Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.  |
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Features |
Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel. NEW TO THIS EDITION: Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content. NEW CHAPTER - Chapter 6 - Revenue Management NEW CHAPTER - Chapter 15 - The International Hotel Manager NEW - Addition of detailed job descriptions for general managers of various sized hotels Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting
HALLMARK FEATURES: - Higher level text than Hayes/Ninemeier - Foundations of Lodging Management, 1/e, 2006 CY.
- Unparalleled pedagogy including: Chapter Fundamentals, "This Chapter at Work", "Tiered Content Outline", "Hotel Terminology at Work", "Manager's At Work", "The Internet at Work", Managerial Tools, "Hotel Terminology at Work", "Issues at Work"
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New to this Edition |
NEW TO THIS EDITION: - Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content.
- NEW CHAPTER - Chapter 6 - Revenue Management
- NEW CHAPTER - Chapter 15 - The International Hotel Manager
- NEW - Addition of detailed job descriptions for general managers of various sized hotels
- Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting
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Table of Contents |
Chapter 1 -The Hotel Industry: Overview and Professional Career Opportunities Chapter 2 -The Hotel General Manager Chapter 3 -Management, Supervision and Service Skills for the G.M. Chapter 4 - Human Resources Chapter 5 -Accounting
Chapter 6 -Revenue Management
Chapter 7 -Sales and Marketing
Chapter 8 - The Front Office
Chapter 9 -Housekeeping Chapter 10 -Food and Beverage
Chapter 11 -Facility Engineering and Maintenance
Chapter 12 -Safety and Property Security Chapter 13 -Franchise Agreements and Management Contracts
Chapter 14 -Purchasing a Hotel
Chapter 15 - Managing in the Global Hotel Industry |
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