For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels. Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
New to this Edition
New! Revised Chapter 14, Hotel Technology-appears in this edition.
∑ Discusses current operating information, the hotel room of the future, energy management systems, wireless locking systems, guestroom control panels, in-room entertainment systems, and industry standardization of technical equipment.
New! Reservation chapters have been reordered-to follow a more logical sequence.
∑ Places the information on forecasting and availability earlier in the text-Ch. 4.
∑ Addresses issues such as internet-related reservation applications, outsourcing, third-party travel sites, search engine optimization, chain and proprietary websites and more!
New! Addresses trends within the industry such as:
∑ The all-inclusive hotel
∑ Lifestyle hotel chains
∑ The greening of the industry
∑ Aspects of security
∑ The blending of hotels, resorts, gaming establishments and residences
∑ Increasing automation through electronics
∑ Guest service and complaint handling
∑ New designs in baths and lobbies
∑ Changes in credit cards and smart cards
∑ The role of third parties in reservations and more!
Offers a broader scope-thatincludes the entire rooms division and is set within the context of the entire lodging industry.
∑ Discusses not only the front-office, but also the entire rooms department.
∑ Includes topics not found in other texts such as: corporate housing, destination elevators, trade advertising contracts, and much more.
Organizes chapter coverage to follow the guest-through the reservation, check-in and check-out process.
∑ Includes a logical sequence that follows the guest's movement throughout the hotel.
Includes over 200 illustrations-throughout this edition.
∑ Explains, clarifies and highlights major points by strategically placing exhibits throughout the text.
Emphasizes the industry's interdependence-on other industries, such as franchising, credit cards, real estate and telecommunications.
∑ Provides a look at other factors impacting hotel operations.
Presents detailed outlines-and helps readers decipher key elements of each chapter.
∑ Shows students where the discussion is headed and helps them focus on important topics.
Offers extensive cross-referenced index-that includes over 4,000 index listings.
∑ Gives readers an easy way to find material quickly.
Concludes with chapter-closing study materials-including questions and answers, bibliography, highlighted material, and open-ended “think” questions.
∑ Provides students with aids to learning and remembering the material covered.