Hospitality Management and Organisational BehaviourDescription |
An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Laurie Mullins' trademark jargon-free style is combined with and an attractive layout this to deliver a truly student-friendly textbook. Supplements: OHP masters, based on diagrams in the book provide a complete teaching package Readership: An essential text for HND and first year Hospitality Management degree students.  |
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Features |
- Relates academic theory to hospitality practice.
- Includes up-to-date and relevant case studies.
- User-friendly layout and jargon-free language.
- Maintains a vocational basis and based on Mullins' great knowledge of
the hospitality industry. Applied theory provides students with a solid foundation for their studies. - Real-life examples of hospitality management in action.
- Student-friendly as demonstrated by the popularity of previous editions.
- Relevant and practical.
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Table of Contents |
Introduction - Setting the Scene; The Nature of the Hospitality Industry
- Working with People
- The Nature of Managerial Work
- Managerial Style and Behaviour
- Organisational Processes and Structure
- Motivation, Job Satisfaction and Work Performance
- Group Behaviour and Performance
- Managerial Leadership
- The Personnel/HRM Function
- The Execution of Work
- Improving Organisational Performance
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