E-Business and E-Commerce Management:Strategy, Implementation and PracticeDescription |
Dave Chaffey brings his trademarks of authority, clarity of expression and teaching expertise to bear on a subject in which he actively lectures and consults. E-Business and E-Commerce Management is the essential text to keep pace with technology, strategy and implementation. Popular for its cutting edge and contemporary coverage, its international approach and its balance of the technical and managerial topics of central importance to developing an understanding of this subject, this book is ideal for students or practitioners of e-business or e-commerce at any level. The following online resources support the text: For Students: Self-assessment questions, additional case studies, an online study guide to further explore key concepts, weblinks and a glossary For Instructors: Teaching manual with case notes, PowerPoint slides, a testbank of multiple choice questions  |
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Features |
- Brings the most up-to-date academic thinking and professional practice together in one place, covering all aspects of e-business
- Range of features to help students learn effectively including margin definitions, international case studies, activities and weblinks
- In-depth case studies on a range of organisations, from start-ups to global companies such as Google.
- Exemplary teaching and learning package saves lecturers time and helps students learn
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New to this Edition |
- New case studies at the start of each chapter that explore real world e-business experiences and include interviews with e-commerce managers at a range of international organisations.
- Boxes within the text that explore concepts in more detail and give examples of principles discusses in the text.
- Three major new case studies looking at well-known brands: Dell, Facebook and Google.
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Table of Contents |
Preface and Guided Tour
Acknowledgements
I INTRODUCTION
1. Introduction to e-business and e-commerce
2. E-commerce fundamentals
3. E-business infrastructure
4. E-environment
II STRATEGY AND APPLICATIONS
5. E-business strategy
6. Supply chain management
7. E-procurement
8. E-marketing
9. Customer relationship management
III IMPLEMENTATION
10. Change management
11. Analysis and design
12. Implementation and maintenance
Glossary
Index |
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Back Cover |
E-Business and E-Commerce Management, 4th edition
- What approach to e-business strategy should you follow?
- How much do you need to invest in e-business?
- Which processes should be your priorities?
Written in an engaging and informative style, E-Business and E-Commerce Management explores these questions, equipping you with the knowledge and skills to navigate today’s fast-paced world of continuous technological development. In this latest edition of his bestselling text, leading authority Dave Chaffey brings together the latest academic thinking and professional practice. Covering all aspects of e-business including strategy, digital marketing and supply chain management, E-Business and E-Commerce Management gives you the benefit of: - A structured approach to planning, implementing, assessing and improving e-business strategy for all types of organization.
- The latest on managing e-business security and cutting edge e-marketing techniques such as social media and search engine optimization.
- Case studies of technology leaders such as Dell, Facebook and Google, as well as start-ups and small businesses.
- Real-life interviews with professionals who describe their e-business strategies.
Whether you’re an undergraduate or postgraduate student studying e-business and e-commerce, or a business manager, E-Business and E-Commerce Management is the essential text to help you keep pace with technology, strategy and implementation. ‘This book keeps getting better and better with every version. It is fast becoming the de facto standard for e-business and e-commerce – for both faculty and students.’
Ben Clegg, Aston Business School ‘This text provides a strong strategic framework to help students understand this fast-moving subject, as well as a useful guide to practical analysis.’
Mette Præst Knudsen, University of Southern Denmark Dave Chaffey (www.davechaffey.com) is an e-business consultant and visiting lecturer on e-business courses at Warwick University and Cranfield School of Management. |
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Author |
Dave Chaffey is is an e-business consultant and visiting lecturer on e-business courses at Warwick University and Cranfield School of Management. |
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