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Gestion de la relation client
Autor:   Ed Peelen
Verlag:   Pearson France
Sprache:   Französisch
Datum:   August 2009
9782744074097, Fr. 55.00

Relationship Marketing: Exploring Relational Strategies in Marketing
Autor:   John Egan
Verlag:   FT Prentice Hall
Sprache:   Englisch
Datum:   April 2008
9780273713197, Fr. 104.00

Le service à la clientèle
Autor:   Gilbert Rock, Marie-Josée Ledo
Verlag:   ERPI Canada
Sprache:   Französisch
Datum:   August 2006
9782761317597, Fr. 59.00

Relationship Marketing: Management of Customer Relationships
Autor:   Manfred Bruhn
Verlag:   FT Prentice Hall
Sprache:   Englisch
Datum:   November 2002
9780273676010, Fr. 111.00

Customer Relationship Management
Autor:   Ed Peelen
Verlag:   FT Prentice Hall
Sprache:   Englisch
Datum:   Mai 2005
9780273681779, Fr. 106.00

Technology and Customer Service:Profitable Relationship Building (NetEffect Series)
Autor:   Paul Timm
Verlag:   Prentice Hall
Sprache:   Englisch
Datum:   Juni 2004
9780130989901, Fr. 75.00

Managing the Customer Experience:Turning customers into advocates
Autor:   Shaun Smith
Verlag:   FT Prentice Hall
Sprache:   Englisch
Datum:   September 2002
9780273661955, Fr. 66.00

Understanding and Managing Customers
Autor:   Isabel Doole
Verlag:   FT Prentice Hall
Sprache:   Englisch
Datum:   Oktober 2004
9780273685623, Fr. 90.00

Customer Service:A Practical Approach: International Edition
Autor:   Elaine Harris
Verlag:   Pearson Education
Sprache:   Englisch
Datum:   Juli 2009
9780135109311, Fr. 53.00

Managing Customers as Investments:The Strategic Value of Customers in the Long Run
Autor:   Sunil Gupta
Verlag:   Wharton School Publishing
Sprache:   Englisch
Datum:   Februar 2005
9780131428959, Fr. 59.00
   
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