A field-guide to understanding "what makes people tick", How People Work offers a unique insight into the drivers of workplace behaviour and performance. Managers will find people-management easier after reading it, and people will find excellence easier to achieve after implementing it.
Part 1. I Know What I'm Expected To Do
Roles and players
Goals and objectives
Part 2. I Want To Do It
Part 3. I Have The Ability To Do It
Part 4. Someone
(who matters to me) Will Notice If I Do It
Relationships and Feedback
Power, Influence and Trust
Part 5. I Know How Well I'm Doing It
Part 6. Processes Help Me To Do It
Working in Teams
Part 7. I Have The Resources To Do It
Part 8. The Environment Is Right
The Psychological Contract
Part 9. I Can Do It Better Next Time
The learning organisation
Putting It Together
"In the world of work, we now witness the development of the autonomous and reflective individual. It is an individual that has a full set of needs, internal and external to the organisation. Power is diffused and shared. In contrast with outdated management theory, where structures and systems are derived from a pre-defined strategy, the new workplace will seek to balance what matters for the company (its strategy) and what matters for the individuals (their life strategies).
The author brings a fresh and readily digestible approach to this world. His overall premise is that people can and do deliver their best when the organizational setting provides an appropriate environment to support effective behaviours. This book will be of value to managers to help them understand and secure the best from their people, to individuals for their own personal development, and to a broad spectrum of business and management students
For the first time, we now have a book about the 'resourceful human;' and not just another book on human resources!"
Peter Woolliams, PhD, Clifford Thames Professor of International Business, Ashcroft International Business School, Anglia Polytechnic University
"An excellent book that is easy to read, clearly and simply bringing together models, examples and practical considerations into discussions about people and organizations and in particular showing the inherent complexity involved in ensuring an organization and its people can function effectively. Every individual in every organization should stop and ask themselves the questions posed in this book"
Julie Clapham, HR Director, Consumer Ventures & Enterprises, British Telecom
What motivates people to behave a certain way in the workplace? What helps them to perform and improve? In any business, the performance of people counts, and so it pays to really know what makes people tick?
An insightful companion to the art of understanding and motivating people, How People Work explores the science of human behaviour and translates the key lessons into tools for thoughtful and effective management. Simply put, it will help you to create the conditions in which your people can thrive and perform.
How People Workexplores workplace performances from the perspectives of nine key checkpoints for personal motivation and achievement:
This book will help you to close the gap between what people want and what you want people to do. Managers will find people management easier after reading it, and people will find excellence easier to achieve after implementing it.
Roderic Gray is a consultant, writer and management coach. He has published a number of articles on organisational climate, and on project management and product development topics. His career involved a variety of practical, hands-on management roles before becoming an internal consultant in a major blue-chip company and running his own consulting practice. He has lectured on a range of postgraduate management and HR professional courses and currently supervises a number of doctoral researchers in several countries.