The much-anticipated fourth edition of Designing the User Interface provides a comprehensive, authoritative introduction to the dynamic field of human-computer interaction (HCI). Students and professionals learn practical principles and guidelines needed to develop high quality interface designs-ones that users can understand, predict, and control. It covers theoretical foundations, and design processes such as expert reviews and usability testing. Numerous examples of direct manipulation, menu selection, and form fill-in give readers an understanding of excellence in design. Recent innovations in collaborative interfaces, online help, and information visualization receive special attention. A major change in this edition is the integration of the World Wide Web and mobile devices throughout the book. Chapters have examples from cell phones, consumer electronics, desktop displays, and Web interfaces.
- Provides a broad survey of designing, implementing, managing, maintaining, training, and refining the user interface of interactive systems.
- Includes practical techniques and guidelines for effective interface designs.
- Provides informative introductions to development methodologies, evaluation techniques, and user-interface building tools.
- Written by Ben Shneiderman, a leader in the field of HCI and Founding Director (1983-2000) of the Human-Computer Interaction Laboratory (HCIL) at the University of Maryland at College Park. Co-authored by Catherine Plaisant, Associate Research Scientist and Associate Director of HCIL.
New to this Edition
- Integration of the World Wide Web and mobile devices throughout the book.
- Focuses on "Universal Usability" as pervasive in the software engineering process.
- Updates in technology, examples, references, and figures throughout the text.
- Covers both professional applications (e.g. CAD/CAM, air traffic control) and consumer examples (e.g. web services, e-government, mobile devices, cell phones, digital cameras, games, MP3 players).
- Deals with controversial topics such as integrating automation while preserving human control and appropriate use of 3D, speech, and natural language interfaces.
- Reports on recent research results and innovative commercial products.
- Includes an exciting Companion Web site with additional practice opportunities and informational resources for both students and professors.
- Redesigned to include dynamic, full-color presentation throughout.
Table of Contents
I. INTRODUCTION. 1. Usability of Interactive Systems.
Goals for Our Profession.
Researcher's Agenda.2. Guidelines, Principles, and Theories.
Object-Action Interface Model.
II. DEVELOPMENT PROCESSES. 3. Managing Design Processes.
Organizational Design to Support Usability.
The Three Pillars of Design.
Social Impact Statement for Early Design Review.
Researcher's Agenda.4. Evaluating Interface Designs.
Usability Testing and Laboratories.
Evaluation During Active Use.
Controlled Psychologically Oriented Experiments.
Researcher's Agenda.5. Software Tools.
Evaluation and Critiquing Tools.
III. INTERACTION STYLES. 6. Direct Manipulation and Virtual Environments.
Examples of Direct-Manipulation.
Discussion of Direct Manipulation.
Virtual and Augmented Reality.
Researcher's Agenda.7. Menu Selection, Form Fillin, and Dialog Boxes.
Task-Related Menu Organization.
Combinations of Multiple Menus.
Data Entry with Menus: Form Fillin, Dialog Boxes and Alternatives.
Audio Menus and Menus for Small Displays.
Researcher's Agenda.8. Command and Natural Languages.
Functionality to Support Users' Tasks.
The Benefits of Structure.
Naming and Abbreviations.
Natural Language in Computing.
Researcher's Agenda.9. Interaction Devices.
Keyboards and Keypads.
Speech and Auditory Interfaces.
Displays - Small and Large.
Researcher's Agenda.10. Collaboration.
Goals of Cooperation.
Asynchronous Distributed Interfaces: Different Time, Different Place.
Synchronous Distributed Interfaces: Different Place, Same Time.
Face-to-Face Interfaces: Same Place, Same Tim.
IV. DESIGN ISSUES. 11. Quality of Service.
Models of Response Time Impacts.
Expectations and Attitudes.
Variability in Response Time.
Researcher's Agenda.12. Balancing Function and Fashion.
Researcher's Agenda.13. User Manuals, Online Help, and Tutorials.
Paper versus Online Manuals.
Reading from Paper versus from Displays.
Shaping the Content of the Manuals.
Online Manuals and Help.
Online Communities for User Assistance.
Researcher's Agenda.14. Information Search and Visualization.
Search in Textual Documents and Database Query.
Multimedia Document Searches.
Advanced Filtering and Search Interface.
Researcher's Agenda.Afterword Societal and Individual Impact of User Interfaces.