Features

• Cases emulate real-world procedural and ethical challenges in technical communication and encourage students to make appropriate choices.
• Sample documents annotated by the authors model various forms of technical writing, such as questionnaires and summaries. Each document identifies the key features of a form and illustrates the steps required to make it effective.
• Guidelines synthesise chapter information to help students prepare specific documents.
• Consider This boxes highlight real-world applications of important issues that students are likely to encounter.
• Checklists reiterate key components and facets of different types of technical communication and provide cross-references to relevant sections within the text.
• Projects—general, team, global, and digital and social media—at the end of each chapter help students apply what they have learned.

Table of Contents

• Part 1: Communicating in the Workplace
• Chapter 1: Introduction to Technical Communication
• Chapter 2: Meeting the Needs of Specific Audiences
• Chapter 3: Persuading Your Audience
• Chapter 4: Weighing the Ethical Issues
• Chapter 5: Teamwork and Global Considerations
• Chapter 6: An Overview of the Technical Writing Process
• Part 2: The Research Process
• Chapter 7 :Thinking Critically about the Research Process
• Chapter 8: Evaluating and Interpreting Information
• Chapter 9: Summarizing Research Findings and Other Information
• Part 3: Organization, Style, and Visual Design
• Chapter 10: Organizing for Readers
• Chapter 11: Editing for a Professional Style and Tone
• Chapter 12: Designing Visual Information
• Chapter 13: Designing Pages and Documents
• Part 4: Specific Documents and Applications
• Chapter 14: Email
• Chapter 15: Workplace Memos and Letters
• Chapter 16: Résumés and Other Job-Search Materials
• Chapter 17: Technical Definitions
• Chapter 18: Technical Descriptions, Specifications, and Marketing Materials
• Chapter 19: Instructions and Procedures
• Chapter 20: Informal Reports
• Chapter 21: Formal Analytical Reports
• Chapter 22: Proposals
• Chapter 23: Oral Presentations and Video Conferencing
• Chapter 24: Blogs, Wikis, and Web Pages
• Chapter 25: Social Media
• Part 5: Resources for Technical Writers
• Appendix A: A Quick Guide to Documentation
• Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

Download the detailed table of contents