Foodservice Management: Principles and Practices, Global Edition

June Payne-Palacio / Monica Theis  
Total pages
October 2015
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Foodservice Management: Principles and Practices, Global Edition
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For courses in foodservice management or administration; hospitality management; quantity food production and/or purchasing; foodservice accounting/financial management; menu planning; foodservice marketing/merchandising, or related topics.

Foodservice Operations for Today’s College Students

Authored by leading industry experts with years of teaching experience, the Thirteenth Edition of Foodservice Management: Principles and Practices offers a comprehensive, current, and practical overview of foodservice operations and business principles. Covering topics like food safety, human resources, finance, equipment, design, marketing, and filled with real-life case studies, this text gives college students a deep understanding of the issues they will face in any type of foodservice operation. Rich with graphics and photos, its visually appealing design is organized for maximum student engagement and understanding. This edition has been updated to reflect new trends in sustainability and food safety issues.


Designed for easy understanding:

  • Logical flow of material is organized to help students build knowledge one key concept at a time, with chapter introductions that link directly to previous chapters, giving students the solid foundation they need to learn each new concept.
  • Extensive use of graphics and photos makes the text more visually interesting and easier to understand, helping students absorb complex concepts more rapidly.
  • Graphics, many created by a leading foodservice design consultant who specializes in college and university foodservice facilities, make the book more visually compelling, and key concepts more intuitively easy to understand.
  • Key terms are boldfaced, with definitions in the margins, so students understand key terms immediately and jargon never becomes an obstacle to understanding.
  • Key concepts are highlighted throughout each chapter, helping readers focus on the most important concepts they need to understand, and review more efficiently.

Study and review help:

  • Review questions at the end of each chapter pinpoint key concepts for review, helping students confirm their understanding before moving forward.
  • Critical-Thinking questions challenge students to think conceptually in applying the concepts to real-world situations and promote deeper understanding and synthesis of the material.

Real-life examples and authorities:

  • Authored by leading industry experts who work in the industry and teach this content in university settings, giving students confidence that they are receiving accurate, useful information from people who know how to present it exceptionally well.
  • A running case study, based on the actual University of Wisconsin, Madison University Dining Services operation, demonstrates how large-scale campus foodservice operations actually work and provides a strong personal link for college students.
  • NEW! Up-to-date case studies at the end of each chapter cover everyfacet of the foodservice industry, such as healthcare, military, corrections, retail, schools, etc., andallow students to apply the principles presented in the chapter in a practical way.

Focus on trends and current events:

  • Foodservice industry timeline traces the origins of many of today’s leading restaurants, and ends with the industry’s latest innovations. Chapter content embedded in the timeline gives students the context they need to understand key trends and concepts.
  • Coverage of the latest trends and industry statistics relating to the foodservice industry, food safety, equipment and design, performance improvement techniques, financial management, and more presents the very latest data, reflecting the realities of today’s industry and offering the information students need to succeed.
  • Focus on sustainability in each chapter covers crucial new issues that influence every aspect of foodservice management. Information is presented with strong emotional resonance to many students so they can succeed in foodservice environments that must respond to an increased consumer demand for sustainability.
  • Extensive coverage of food safety including changes in federal food safety legislation, HACCP updates based on FDA’s latest manuals, and updated coverage of foodborne pathogens and illnesses responds to the dramatic growth in concern about food safety in both the industry and among consumers.
  • Greater focus on culinary issues reflect the important changes in consumer expectations and helps students provide foodservices that meet consumers’ dramatically heightened culinary expectations.
  • NEW! All information has been updated to comply with the 2013 Food code
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New to this Edition

Real-life examples and authorities:

  • Up-to-date case studies at the end of each chapter cover everyfacet of the foodservice industry, such as healthcare, military, corrections, retail, schools, etc., andallow students to apply the principles presented in the chapter in a practical way.

Focus on trends and current events:

  • All information has been updated to comply with the 2013 Food code.
  • Addition of regulations and issues that need to be considered when buying locally addresses the widespread and growing movement to buy locally.
  • Impact of new legislation such as the Affordable Care Act, Healthy Hunger-Free Kids Act, and new minimum wage laws on the foodservice industry and other legal issues that impact foodservice management, such as due process and just cause for dismissals and conflict dispute resolution and right to work.
  • Section on disaster planning in Chapter 3.
  • Section on microbiology in Chapter 3 adds foundational information for food safety program planning.

Up-to-date equipment information:

  • Coverage of the latest in foodservice equipment design—in a thoroughly revised chapter on the topic, prepares students to work with and make decisions about the newest equipment.
  • Addition of the latest in accelerated cooking technologies, such as induction and accelerated cooking ovens.
  • Factors to consider when buying warewashing equipment.
  • Explanation of LEED rating system and the very latest in lighting technology including LED, OLED, and LED panel lighting.

Business issues:

  • Information on using social media for marketing purposes.
  • Coverage of the latest employee motivation enhancement, such as employee worker engagement and leadership rounding.

Table of Contents


Part 1 The Foundations 1

Chapter 1 The Foodservice Industry 3

Chapter 2 The Systems Approach 33


Part 2 The Fundamentals 57

Chapter 3 Food Safety 59

Chapter 4 Facility Sanitation and Safety 93

Chapter 5 The Menu 117


Part 3 The Operational Functions 151

Chapter 6 Purchasing 153

Chapter 7 Receiving, Storage, and Inventory 186

Chapter 8 Production 202

Chapter 9 Service 228


Part 4 The Facilities 249

Chapter 10 Facilities Planning and Design 251

Chapter 11 Equipment and Furnishings 289

Chapter 12 Resource Conservation 313


Part 5 The Management Functions 331

Chapter 13 Organizational Design 333

Chapter 14 Leadership 357

Chapter 15 Human Resource Management 381

Chapter 16 Performance Improvement 411

Chapter 17 Financial Management 437

Chapter 18 Marketing 467

Appendix A Principles of Basic Cooking 483

Appendix B Foodservice Equipment 491

Index 511