Description

The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought  in line with recent developments in information technology. It has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provide students with accessible clear coverage of the subject area.

Features

• Case studies and examples throughout.
• Combines theory with practice.
• Provides a step-by-step approach to the subject.
• New section on the use of the internet.
• Glossary of key terms.
• Examples of forms and documentation used.
• Ideal text for degree and HND/C courses in hospitality management.

Table of Contents

1. The Hotel Reception
2. Care of the Customer
3. The Reception Office
4. Advance Reservations
5. Check In, Residence and Departure
6. Guest Accounting
7. Methods of Payment
8. Sales and the Front Office
9. Advance Sales and Techniques
10. International Chains and Business

Back Cover

'Front Office Operations has gained a reputation as being one of, if not the, key front office text for undergraduates...it meets the needs of students studying hospitality management from HND to Degree level.'
Reviewer's comment.

The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in-line with recent developments, particularly in information technology. It now has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provides students with clear and accessible coverage of the subject area.

Features
* provides a step-by-step approach to the subject
* new case studies and examples throughout
* case studies combine theory with practice
* new section on the use of the internet
* glossary of key terms
* examples of forms and documentation used

Readership: Degree and HND/C courses in hospitality management. HCIMA certificate and diploma, GNVQ and City & Guilds 720 diploma in hotel reception and front office operations.

Colin Dix FHCIMA currently owns and operates a 100 room Hotel under the Holiday Inn franchise in Nottingham. Chris Baird is Head of the School of Tourism, Hospitality and Leisure Industries at Waltham Forest College. She is also Chief Examiner for City and Guilds in International Hotel reception.