Office Procedures for the 21st Century

Series
Prentice Hall
Author
Sharon C Burton / Nelda J Shelton  
Publisher
Pearson
Cover
Softcover
Edition
8
Language
English
Total pages
640
Pub.-date
February 2010
ISBN13
9780135063897
ISBN
0135063892



Description

For courses in Office Procedures, Office Administration and Management courses.

 

This market-leaderhelps students acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.

Features

For courses in Office Procedures, Office Administration and Management courses.

 

This market-leaderhelps students acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.

 

Hallmark Features

 

Concise presentation helps students acquire these office skills quickly:

  • File management
  • Time management
  • Employment skills
  • Basic financial forms
  • Telephone techniques
  • Problem solving
  • Human relations
  • Ethical behavior
  • Technology and computer applications

Early focus on the employment process-see Chapter 3.

  • Helps students begin planning their job search and developing their resume and cover letter. 

Thorough discussion of technology-includes Microsoft Office 2007 with Microsoft Office 2003 material on the accompanying website.

  • Addresses technology through its references to the Internet, MS Office, Quick Tips and technology tips.
  • Offers a flexible approach for those with access to different applications. 

A focus on ethics-throughout each chapter.

  • Helps students think critically about ethical dilemmas and sharpen their decision-making skills. 

Three-tier assignment system:

  • Concept Review and Reinforcement focuses on concept retention and includes:
    • Review of Key Concepts, Key Terms, For Your Discussion.
  • Building Your Office Skills develops job skills and includes:
    • Exploring the Workplace: Activities; Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Improving Your Writing Skills: Workshops.
  • Simulation: In the Office at Supreme Appliances provides on-the-job experience and includes:
    • functional skill builders, cumulative exercises and portfolio builders.

New to this Edition

New! Updated content includes topics such as:

  • Current office trends
  • The green office
  • Office politics
  • e-Portfolios
  • Displaying good manners
  • Ordering supplies online
  • Visitors and language barriers
  • Complaining customers
  • Steps for keying minutes
  • Steps for PowerPoint 2007 and more! 

New! Greater emphasis on communication skills- related to teamwork, collaboration, and interpersonal skills.

  • Develops attitudes and interpersonal skills that are in demand by employers. 

New! Chapter 15: Working in a Medical Office-appears in this edition.

  • Moves chapter from the companion website into the core text. 

New! Chapter 16: Working in a Legal Office-appears in this edition.

  • Moves chapter from the companion website into the core text. 

New! Medical Office and Legal Office application exercises-appear inthe end-of-chapter assignments.

  • Includes a new icon for each type of exercise so students can see which exercises apply directly to them. 

New! Expanded Integrated Office Simulation (Supreme Appliances)-appears at the end of each chapter and the end of each part.

  • Provides an opportunity to serve as a part-time intern and then as a full-time administrative assistant.
  • Builds both functional and cumulative skills. 

New! Portfolio builders-appear in every chapter.

  • Gives specific suggestions on how to build a portfolio from end-of-chapter assignments.

Table of Contents

Part I

Chapter 1 Understanding the Changing and Challenging Office

Chapter 2 Human Relations

Chapter 3 Preparing for Your Job Search

Chapter 4 Managing Your Work, Time, and Other Resources

 

Part II

Chapter 5 Communicating by Telephone

Chapter 6 Building Communications Skills

 

Part III

Chapter 7 Processing Mail

Chapter 8 Records Management

Chapter 9 Handling Financial Procedures

 

Part IV

Chapter 10 Scheduling Appointments and Receiving Visitors

Chapter 11 Making Travel Arrangements

Chapter 12 Planning Meetings and Conferences

 

Part V

Chapter 13 Developing Effective Oral Presentations

Chapter 14 Working in a Medical Office

Chapter 15 Working in a Legal Office

Chapter 16 Preparing to Meet the Challenges