Description

Features

NEW! Significant additions to the eighth edition include the following:

• Update on the importance of supervisors
• Employee engagement
• Sustainability
• Work life and family balance updates
• Workplace diversity updates
• Supervisory issues faced by entrepreneurs
• Recruiting and retaining employees in an entrepreneurial environment
• Teleworker updates
• Project structure for teams
• Virtual and network organizations
• Workplace romance
• Adjusting controls for cultural differences
• Design thinking in decision making
• Big data in decision making
• Motivating contingent workers
• Using employee recognition programs
• Problem-solving, self-managed, cross-functional, and virtual work teams
• Supervising global teams
• Paired comparison appraisal

Uses a Variety of Learning Aids throughout Each Chapter

• REVISED! Responding to a Supervisory Dilemma chapter openers. These opening vignettes focus heavily on supervisory issues and are designed to help you develop a plan of action for handling workplace dilemmas.
• Comprehension Checks. Each chapter contains two Comprehension Checks with objective questions that offer quick feedback on whether you’ve understood what you’ve read.
• REVISED! News Flash Segments. Each vignette presents an issue that highlights a distinction between traditional and contemporary supervisory roles. Two segments have been added to reflect current events.
• Margin Notes. Key concepts identified at the beginning of each chapter are set boldface when they first appear in the chapter. Marginal Notes define the terms for quick reference.
• Something to Think About. These sections are excellent class discussion starters and are included in each chapter to focus on the presented topics.
• Key Concepts. Each chapter contains a list of the key concepts addressed in the chapter. These terms represent critical comprehension areas.
• REVISED! Application Cases. For this edition 28 percent of the cases have been replaced and updated with new topical situations dealing with current workplace issues.

Covers Contemporary Issues Facing Supervisors

• Workforce diversity
• Technology
• Globalization
• Ethics

Provides a Strong Foundation in Basic Supervisory Practices

• Goal-setting
• Delegating
• Budgeting
• Interviewing
• Negotiating
• Coaching

Includes End-of-Chapter Features: A Skill-Focused Approach

• Summary. Each chapter of this book concludes with a concise summary organized around the opening chapter outcomes and learning objectives.
• Comprehension: Review and Discussion Questions. Designed to foster higher-order thinking skills, the discussion questions enable you to demonstrate that you not only know the facts in the chapter but can also use those facts to deal with more complex issues.
• Key Concept Crossword. Crossword puzzles using the key concepts from each chapter provide another way to reinforce comprehension. Answers are provided in the end of the book.
• Getting to Know Yourself. Before you can effectively supervise others, you must understand your current strengths as well as areas in need of development. To assist in this learning process, self-assessments from the Prentice Hall Self-Assessment Library 3.4, can be packaged with the textbook.
• Building a Team. These exercises give you an opportunity to work as a team, learning and practicing the supervisory skills introduced in the chapter.
• Chapter Topic How-To Focus. This section gives step-by-step instructions on how to develop a skill directly related to a topic addressed in the chapter.
• Communicating Effectively. Suggested writing projects help you develop writing skills. Projects can also become presentations to reinforce verbal and presentation skills.
• Thinking Critically: Case Analyses. Each chapter concludes with two case studies designed to make you think critically as you make decisions regarding a supervisory issue.

Offers Exceptional Ancillary Support

• Provides adopters with support for each lecture, PowerPoint slides, suggestions for classroom activities, guidelines for evaluating cases, and e-learning course content!

New to this Edition

Update on the importance of supervisors

• Employee engagement
• Sustainability
• Work life and family balance updates
• Workplace diversity updates
• Supervisory issues faced by entrepreneurs
• Recruiting and retaining employees in an entrepreneurial environment
• Teleworker updates
• Project structure for teams
• Virtual and network organizations
• Workplace romance
• Adjusting controls for cultural differences
• Design thinking in decision making
• Big data in decision making
• Motivating contingent workers
• Using employee recognition programs
• Problem-solving, self-managed, cross-functional, and virtual work teams
• Supervising global teams
• Paired comparison appraisal

Table of Contents

PART I: DEFINING SUPERVISION AND SUPERVISORY CHALLENGES 

1. Supervision Fundamentals 

2. Supervision Challenges 

PART II: PLANNING, ORGANIZING, STAFFING, CONTROLLING, AND DECISION MAKING 

3. Planning and Goal Setting 

4. Organizing 

5. Staffing and Recruiting 

6. Controlling 

7. Problem Analysis and Decision Making 

PART III: MOTIVATING, LEADING, COMMUNICATING, AND DEVELOPING 

8. Motivating Followers 

9. Leading Followers 

10.  Communicating Effectively 

11.  Developing Groups 

PART IV: APPRAISAL, SAFETY, NEGOTIATION, CHANGE, AND LABOR RELATIONS 

12.  Performance Appraisal 

13.  Workplace Health and Safety 

14.  Conflict, Politics, Discipline, and Negotiation 

15.  Change Management 

16.  Supervision and Labor 

POSTSCRIPT: PERSONAL DEVELOPMENT 

ANSWERS TO COMPREHENSION CHECKS AND CROSSWORD PUZZLES

GLOSSARY 

INDEX