Communication Skills

Series
Prentice Hall
Author
Thomas Cheesebro / Linda O'Connor / Francisco Rios  
Publisher
Pearson
Cover
Softcover
Edition
3
Language
English
Total pages
264
Pub.-date
August 2006
ISBN13
9780132327961
ISBN
0132327961
Related Titles



Description

The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in today's competitive job market.  Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service.

Features

Unique format-Organized into 3-part chapters: Blueprints, Tools, and Interactions.

~Presents students with 1) a brief theoretical basis for the chapters; 2) a combination of guidelines and skills needed to improve their communication with others; and 3) an opportunity for hands-on application of the skills learned.

Chapter maps.

~Provides students with quick visual references.

Tool check-ups.

~Give students convenient chapter reviews.

Workplace facts, examples, and illustrations.

~Enables students to see the relevance of the material being presented.

Instructor's Supplement Package includes:  Instructor's Manual and PowerPoints (on-line or CD-ROM)

Table of Contents

  1. Communication.

  2. Diversity.

  3. Listening.

  4. Interpersonal Skills.

  5. Presentations.

  6. Teamwork.

  7. Job Search.

  8. Written Communication.

  9. Interviewing.

10. Customer Service.


Instructor Resources