Description

For undergraduate and graduate-level Business Management and Psychology courses in Human Relations, Human Behavior, Organizational Behavior, Human Development, and Applied Psychology.

Using a hands-on approach, this text provides students with the needed skills in human relations that are becoming increasingly important for career success. It emphasizes the person in the organization and the interactions between managers and other employees. Students will like this text for its conversational style while instructors will appreciate the experiential exercises that reinforce course theory for student-centered learning.

Features

• NEW - Thoroughly revised and updated throughout.

  • Provides students with coverage of the most current issues.

• NEW - Coverage of emotional intelligence and workplace violence.

  • Helps students better understand workplace behaviors and their own reaction.

• NEW - Expanded coverage of important topics-Leadership, conflict management, technology and ethics.

  • Reflects the growing importance of these issues in the workplace.

• NEW - Internet action projects.

  • Allows instructors to assign activities that require students to use the Internet.

• NEW - Companion Website.

  • Provides an on-line supplement to the text.

• Experiential exercises.

  • Reinforces course theory and emphasizes student-centered learning in real-world examples.

• Case studies in each chapter.

  • Integrates real life situations that demonstrate to students how important issues are played out in the workplace.

• Action projects in each chapter.

  • Gives students the opportunity to practice the techniques they just learned.

New to this Edition

• Thoroughly revised and updated throughout.

  • Provides students with coverage of the most current issues.

• Coverage of emotional intelligence and workplace violence.

  • Helps students better understand workplace behaviors and their own reaction.

• Expanded coverage of important topics-Leadership, conflict management, technology and ethics.

  • Reflects the growing importance of these issues in the workplace.

• Internet action projects.

  • Allows instructors to assign activities that require students to use the Internet.

• Companion Website.

  • Provides an on-line supplement to the text.

Table of Contents

Preface.

I. HUMAN RELATIONS.

 1. Fundamentals of Human Relations.
 2. Emotional Intelligence: Intrapersonal and Interpersonal Components.

II. DEVELOPING PROFESSIONALLY.

 3. Personal and Organizational Values.
 4. Managing Yourself: Stress, Time, and Career Management.
 5. Creativity, Innovation, and Entrepreneurial Thinking.

III. INTERACTING EFFECTIVELY WITH OTHERS.

 6. Communicating in the Workplace.
 7. Motivation.
 8. Orientation, Training, and Development.
 9. Appraisals, Promotions, and Dismissals.
10. Conflict Management and Negotiations.
11. Leadership.
12. Group and Team Dynamics.

IV. CONTEMPORARY ISSUES.

13. Intercultural Relations.
14. Workplace Issues.
15. Organized Employee Relations.
16. Managing Change.