Description

For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Features

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

• New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
  • Locus of control
  • Type A personality
  • Passive/assertive/aggressive behaviour
• New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
• New! Reinforcement Exercises address:
  • Strategic planning for personal mission achievement
  • Giving and receiving feedback while protecting self-image
  • Avoiding diversity problems by learning from The Office: Diversity Day
• The Behaviour Skills Learning Model. Each chapter in Training in Interpersonal Skills is organised around the social learning model, which has been proven to be a successful pedagogical aid.

NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.
Help build students’ skills from the ground up: Skill Focus. Since the original publication, this text has been recognised for successfully developing skill competencies. Students are provided with information to master self-management, communication, teaming, problem-solving, and leadership abilities such as persuasion, politicking, goal setting, motivating, coaching, and managing change.

New to this Edition

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

• New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
  • Locus of control
  • Type A personality
  • Passive/assertive/aggressive behavior
• New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
• New! Reinforcement Exercises address:
  • Strategic planning for personal mission achievement
  • Giving and receiving feedback while protecting self-image
  • Avoiding diversity problems by learning from The Office: Diversity Day
• The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.

NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.

Table of Contents

• Part I: Self-Awareness    
• Chapter 1. Skills: An Introduction     
• Chapter 2. Self-Awareness: A Point of Departure  
• Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning    
• Chapter 4. Applying Emotional Intelligence     
• Part II: Communicating    
• Chapter 5. Sending Interpersonal Messages
• Chapter 6. Listening and Reading Nonverbal Messages    
• Chapter 7. Providing Feedback    
• Chapter 8. Communicating Across Cultures    
• Part III: Motivating
• Chapter 9. Goal Setting    
• Chapter 10. Coaching, Counseling, and Mentoring    
• Chapter 11. Empowering People Through Delegation    
• Part IV: Leading
• Chapter 12. Politicking  
• Chapter 13. Applying Leadership Style    
• Chapter 14. Managing Change    
• Part V: Teaming
• Chapter 15. Facilitating Teamwork
• Chapter 16. Valuing Diversity    
• Part VI: Problem Solving    
• Chapter 17. Ethical Decision Making    
• Chapter 18. Creative Problem Solving    
• Chapter 19. Resolving Conflicts
• Chapter 20. Persuading  
• Chapter 21. Negotiating  
  

Author

Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People  and Decide & Conquer.