Description

For undergraduate and graduate courses in organizational behavior and human resources.

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.  

Features

For undergraduate and graduate courses in organizational behavior and human resources.

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools—such as self-assessment quizzes, exercises, cases, etc.—and information on the importance and usage of social networking. 

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

• New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
  • Locus of control
  • Type A personality
  • Passive/assertive/aggressive behavior
• New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
• New! Reinforcement Exercises address: 
  • Strategic planning for personal mission achievement
  • Giving and receiving feedback while protecting self-image
  • Avoiding diversity problems by learning from The Office: Diversity Day
• The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.

NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.

Help build students’ skills from the ground up: Skill Focus. Since the original publication, this text has been recognized for successfully developing skill competencies. Students are provided with information to master self-management, communication, teaming, problem-solving, and leadership abilities such as persuasion, politicking, goal setting, motivating, coaching, and managing change.

New to this Edition

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

• New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
  • Locus of control
  • Type A personality
  • Passive/assertive/aggressive behavior
• New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
• New! Reinforcement Exercises address: 
  • Strategic planning for personal mission achievement
  • Giving and receiving feedback while protecting self-image
  • Avoiding diversity problems by learning from The Office: Diversity Day
• The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.

NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.

Table of Contents

Part I: Self-Awareness    
Chapter 1. Skills: An Introduction     
Chapter 2. Self-Awareness: A Point of Departure  
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning    
Chapter 4. Applying Emotional Intelligence     
Part II: Communicating    
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages    
Chapter 7. Providing Feedback    
Chapter 8. Communicating Across Cultures    
Part III: Motivating
Chapter 9. Goal Setting    
Chapter 10. Coaching, Counseling, and Mentoring    
Chapter 11. Empowering People Through Delegation    
Part IV: Leading
Chapter 12. Politicking  
Chapter 13. Applying Leadership Style    
Chapter 14. Managing Change    
Part V: Teaming
Chapter 15. Facilitating Teamwork
Chapter 16. Valuing Diversity    
Part VI: Problem Solving    
Chapter 17. Ethical Decision Making    
Chapter 18. Creative Problem Solving    
Chapter 19. Resolving Conflicts

Chapter 20. Persuading  
Chapter 21. Negotiating