Marketing

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The Customer Experience Book
The Customer Experience Book
Alan Pennington
Pearson
English
September 2016
9781292148465

Fr. 27.30

Customer Relationship Management
Customer Relationship Management
Ed Peelen
Pearson
English
September 2013
9780273774952

Fr. 87.40

Customer Service: Pearson New International Edition
Customer Service: Pearson New International Edition
Elaine K. Harris
Pearson
English
November 2013
9781292040356

Fr. 65.60

Five Star Service
Five Star Service
Michael Heppell
Pearson
English
September 2015
9781292100203

Fr. 19.80

Habit
Habit
Neale Martin
Pearson
English
June 2008
9780137070114

Fr. 34.10

How to Wow
How to Wow
Adrian Swinscoe
Pearson
English
April 2016
9781292116891

Fr. 22.80

Le service à la clientèle 2e éd.  + MonLab
Le service à la clientèle 2e éd. + MonLab
Gilbert Rock, Marie-J. Ledoux
Pearson ERPI
French
July 2014
9782761354820

Fr. 59.50

Relationship Marketing
Relationship Marketing
John Egan
Pearson
English
March 2011
9780273737780

Fr. 87.40

The Ten Principles Behind Great Customer Experiences
The Ten Principles Behind Great Customer Experiences
Matt Watkinson
Pearson
English
December 2012
9780273775089

Fr. 30.30

Value Above Cost
Value Above Cost
Donald E. Sexton
Pearson
English
April 2009
9780136043324

Fr. 45.10