Managing Quality: Integrating the Supply Chain, Global Edition

Reihe
Pearson
Autor
S. Thomas Foster
Verlag
Pearson
Einband
Softcover
Auflage
6
Sprache
Englisch
Seiten
480
Erschienen
August 2016
ISBN13
9781292154213
ISBN
1292154217
Related Titles


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9781292154213
Managing Quality: Integrating the Supply Chain, Global Edition
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Description

For courses in Quality Management.

 

Navigating Quality Management With A Unifying Framework

Foster’s Managing Quality: Integrating the Supply Chain, Sixth Edition offers students a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs students’ attention at the outset.

 

The Sixth Edition elicits a theme of “currency” while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting ­edge, relevant topics in quality management.

Features

Managing Quality offers the following features to facilitate learning:

 

References Reflect State-of-the-Art Research

  • UPDATED! The Acceptance Sampling Supplement in Chapter 9 provides coverage of important quality management tools.
  • NEW! Coverage of process chain network (PCN) diagramming offers a little-known tool that provides an excellent method to redesign service processes.  
  • NEW! The primary theme in the text is “currency,” featuring updated vignettes and references to maintain the book’s competitive advantage.
  • UPDATED! References reflect the state of the art in research.
  • NEW! Text includes the ISO 9000:2015 standard and the most recent Baldrige criteria available.
  • UPDATED! Excel templates allow students to explore and better understand important quantitative concepts.

 

A Highly Visual, Colorful Text Directs Interest to Relevant Content

  • UPDATED! Common questions and issues related to quality outsourcing are covered extensively and segue into issues like managing supplier alliances.
  • UPDATED! Vignettes such as the “Quality Highlights” and “Closer Looks at Quality” include information on recent problems with Toyota, Boeing, and outsourcing to China.
  • UPDATED! Increased emphasis on emerging topics instill further comprehension for real-life topics such as lean and sustainability.

 

The Supply Chain as a Unifying Theme

  • The supply chain theme focuses on key improvements to quality management by refining supply chain performance—from the suppliers to customer service.
  • The unifying theme provides a link between the roots of quality management (Shewhart and Deming) with new developments such as Six Sigma and service quality.
  • The supply chain thread drives home key quality management concepts by emphasizing strong systems in supply chain management.

 

Integrative Approach

  • Managing Quality’s integrative approach discusses what “quality” means in different functional areas of the firm.
  • The up-to-date, integrative approach demonstrates that quality is not owned by any one area such as operations management, supply chain management, human resources, or marketing—but in total customer satisfaction.

 

Contingency Approach

  • Demonstrates that improvement is based on contingent variables and are operative in a case-by-case basis.  
  • Instructs students how to assess the current position of a firm and identify an effective strategy for improvement based on a profound understanding of their company, market, customers, and other variables.
  • From Chapter 1 on, the contingency approach remains an undercurrent throughout the entire text.

New to this Edition

Managing Quality offers the following features to facilitate learning:

 

References Reflect State-of-the-Art Research

  • UPDATED! The Acceptance Sampling Supplement in Chapter 9 provides coverage of important quality management tools.
  • Coverage of process chain network (PCN) diagramming offers a little-known tool that provides an excellent method to redesign service processes.  
  • The primary theme in the text is “currency,” featuring updated vignettes and references to maintain the book’s competitive advantage.
  • UPDATED! References reflect the state of the art in research.
  • Text includes the ISO 9000:2015 standard and the most recent Baldrige criteria available.
  • UPDATED! Excel templates allow students to explore and better understand important quantitative concepts.

 

A Highly Visual, Colorful Text Directs Interest to Relevant Content

  • UPDATED! Common questions and issues related to quality outsourcing are covered extensively and segue into issues like managing supplier alliances.
  • UPDATED! Vignettes such as the “Quality Highlights” and “Closer Looks at Quality” include information on recent problems with Toyota, Boeing, and outsourcing to China.
  • UPDATED! Increased emphasis on emerging topics instill further comprehension for real-life topics such as lean and sustainability.

Table of Contents

Part 1: Understanding Quality Concepts

1. Differing Perspectives on Quality

2. Quality Theory

3. Global Supply Chain Quality and International Quality Standards

 

PART 2: Designing and Assuring Quality

4. Strategic Quality Planning

5. The Voice of the Customer

6. The Voice of the Market

7. Quality and Innovation in Product and Process Design

8. Designing Quality Services

9. Managing Supplier Quality in the Supply Chain

9. Appendix: Acceptance Sampling

  

PART 3: Implementing Quality

10. The Tools of Quality

11. Statistically Based Quality Improvement for Variables

12. Statistically Based Quality Improvement for Attributes

13. Six Sigma Management and Lean Tools

 

PART 4: Forever Improving the Quality System

14. Managing Quality Improvement Teams and Projects

15. Implementing and Validating the Quality System

 

Appendix

Glossary

Index