Description

macOS Support Essentials 10.15 - Apple Pro Training Series is the official curriculum of the Apple Catalina 101: OS X Support Essentials 10.15 course and preparation for Apple Certified Support Professional (ACSP) 10.15 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina. 

Features

• Covers updated system utilities and new features of macOS Catalina
• Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
• Focused lessons take students step by step through practical, real-world tasks
• Lesson files and bonus material available for download–including lesson review questions summarizing what students have learned to prepare them for the Apple certification exam

New to this Edition

This book has been revised to cover updated system utilities and new features of macOS Catalina.

Table of Contents

Installation and Configuration

Lesson 1 Introduction to macOS Lesson 2 Update, Upgrade, or Reinstall macOS Lesson 3 Set Up and Configure macOS Lesson 4 Use the Command-Line Interface Lesson 5 Use macOS Recovery Lesson 6 Update macOS User Accounts Lesson 7 Manage User Accounts Lesson 8 Manage User Home Folders Lesson 9 Manage Security and Privacy Lesson 10 Manage Password Changes File Systems Lesson 11 Manage File Systems and Storage Lesson 12 Manage FileVault Lesson 13 Manage Permissions and Sharing Lesson 14 Use Hidden Items, Shortcuts, and File Archives Data Management Lesson 15 Manage System Resources Lesson 16 Use Metadata, Spotlight, and Siri Lesson 17 Manage Time Machine Apps and Processes Lesson 18 Install Apps Lesson 19 Manage Files Lesson 20 Manage and Troubleshoot Apps Network Configuration Lesson 21 Manage Basic Network Settings Lesson 22 Manage Advanced Network Settings Lesson 23 Troubleshoot Network Issues Network Services Lesson 24 Manage Network Services Lesson 25 Manage Host Sharing and Personal Firewall System Management Lesson 26 Troubleshoot Peripherals Lesson 27 Manage Printers and Scanners Lesson 28 Troubleshoot Startup and System Issues

Author

Adam Karneboge has been an Apple Certified Trainer since 2003. Adam conducts technical training courses, and delivers consulting, deployment, and integration services to business, enterprise, and education clients.

Arek Dreyer has been an Apple Certified Trainer since 2002. Originally an expert in Sun Systems, Dreyer shifted his professional focus to Mac OS X shortly after it came out. President of Dreyer Network Consultants Inc., Arek has been delivering courses and providing training around the world, both in the classroom and at events like the Apple Channel Camp and the Macworld Conference and Expo. Dreyer also provides integration and troubleshooting services for his own customers and for Apple.